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LuxDev, agence luxembourgeoise pour la Coopération au développement

• 2018
• • 19 Mars
  • Par Alessandro Gambella
  • 
  • Bureau Kosovo KSV/018
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  Mobile billing – enabling a new instant and secure invoice system

  With Kosovo’s dream to become part of the EU, it is committed to bringing its water sector up to EU standards. In general, the population’s dissatisfaction with their water services, as well as the lack of sufficient pro-activeness by the water utility, manifests itself in a high percentage of unpaid bills. The aim of the new billing system and the mobile billing application are to reduce the percentage of unpaid bills and help the achievement of EU standards.

  LuxDev’s project KSV/018 aims to upgrade the MRWC towards a customer-oriented water company by improving the institutional capacity development as well as upgrading their billing system from a semi-archaic paper-based billing system to a fully computerised one. Of course, this does not remove the need for all forms of paper record, but it does simplify the task of centralising and standardising the recordkeeping process.

  The first stage of the investment consisted of designing a new billing system, installed by ASSECO. Another vendor – PBC, designed a new add-on module, which enables MRWC’s collectors to use a mobile billing application in the field, by reading WM, connecting to the billing system (live) and invoicing the customer. Both the software and the application are in practical use at another regional water company (Prishtina RWC), producing favourable results.  The electricity company KEDS, uses a very similar system of invoicing. MRWC believes that by upgrading their billing software, it will significantly boost their billing collection results.

  

  On top of boosting the collection efficiency, the mobile billing application allows a better management of customer’s data and enables printing of invoices in the field, directly at the customers’ premises.  The mobile system also improves the reporting and monitoring of the work of collectors.  This is done in real time, by tracking the location of the mobile computer devices (PDAs), by observing the daily route covered, ultimately improving the overall accuracy of reading water meters (and reducing so-called “coffee shop reading”).

  On top of being easy to use and convenient, the mobile billing application also saves a great amount of time in the field by offering instant and secure delivery of invoices. No more waiting around for the collector to read the Water Meter (WM), thereafter report to the water company, followed by the compilation of data by the billing department, and finally - print and delivery of the invoices two weeks later. Less time is spent for processing invoices, allowing MRWC to distribute multiple invoices in a fraction of the time it would take to create and send one paper invoice using the previous procedure.

   

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• • 1 Mars
  • Par Blerta Avdiu
  • 
  • KSV/017
  • Santé
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  Kosovo - Signing ceremony of the “Cooperation Agreement” between General Hospital of Gjilan and General Hospital of Murska Sobota

  Following the elaboration of the situation analysis, which produced results that provide recommendations to policy-makers on how to reinforce the management structures as well as to initiate implementation of hospital based quality management systems that will improve service provision, the process of drafting the Strategic Plan 2017-2021 of the General Hospital of Gjilan brought to the fore the need for the staff of the respective hospital to be part of a well-designed continuing professional development plan which will upgrade their knowledge in terms of management and clinical skills and will deliver benefits to the individuals, their profession and the overall public.     

  Taking into consideration that trainings are an important component of the project KSV/017, especially in enhancing the understanding of the healthcare reform and capacity building for the implementation of specific components of the reform, a delegation from Kosovo comprised of representatives of Ministry of Health, KHUCS, General Hospital of Gjilan and project KSV/017, held official meetings with representatives of General Hospital of Murska Sobota, in order to discuss the modalities between the hospitals and project KSV/017.

  Therefore, on July 12, 2017 the General Hospital of Gjilan signed the “Cooperation Agreement” with the General Hospital of Murska Sobota. The cooperation agreement, which will serve as a platform for sharing best practices between the hospitals, focuses on enabling partner hospitals to benefit and grow through exchanging knowledge and offer an incentive to healthcare providers from the Gjilan hospital to expand the horizons of their respective specialties.

  Upon signing of the cooperation agreement, Dr Agim Kryeziu, Acting General Director of GHGJ and Dr Bojan Korosec, General Director of GHMS, emphasized that the paramount importance of this cooperation agreement is the quality care for the patients, as well as the exchange of experiences between the two health institutions. In addition, Dr Afërdita Ademi – Osmani, the Chief Technical Adviser of project KSV/017, shared her experience with the working group of Gjilan hospital and stated that: the collaboration with the hospital’s staff has been an extremely sincere and professional cooperation with a commitment for fundamental change.

  Training programmes, which will be provided by representatives of the General Hospital of Murska Sobota, include clinical training for doctors and nurses in a supervised environment. In addition, there will be training modules on Quality Management System (QMS) and training on leadership and management.

  The "Cooperation Agreement" signed on July 12, 2017 is part of the activities of the Strategic Plan of the General Hospital Gjilan 2017-2021 and is supported by the project "Health Support Programme in Kosovo - Phase II - KSV/017" funded by the Government of the Republic of Kosovo and the Government of the Grand Duchy of Luxembourg.

  The training programmes started in December 2017. 

  

  ↑ Haut de la page
• • 1 Mars
  • Par Isabelle Mousset/Daniele Cristian Passalacqua
  • 
  • Bureau Kosovo KSV/015
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  Kosovo - Launching the new qualification for "Physiotherapy Assistant" in the Centre of Competence in Ferizaj

  On 13 December 2017, the project with the Ministry of Education, Science and Technology (MEST) officially launched the newly developed qualification for “Physiotherapy Assistant” in the Centre of Competence (CoC) in Ferizaj.

  The development of this qualification is part of the national process of reforming the entire VET academic offer in the country. It has been developed according to the new model of curricula, where general modules and specific vocational modules have a modular format integrating both, theoretical and practical aspects. This new structure increases students’ employability greatly and facilitates their transition into the labour market through equipping them systematically with the knowledge and tools that are relevant to the respective industries.

  With the support of the project and in close collaboration with experts from the academic and private sector, the Occupational Standards for Physiotherapy were elaborated. Once verified by the Steering Council of the National Qualification Authority, MEST and the project could establish in April 2017 a Technical Working Group (TWG) for the development of the new qualification. The TWG consisted of a moderator, two sector experts, one industry expert as well as the Physiotherapy teacher and instructor of CoC Ferizaj. Taking into account the project’s experience in designing and implementing new qualifications, KSV/015 provided technical assistance throughout the whole process and in November 2017, the TWG submitted a full report with all the needed materials for the qualification to the project. 

  

  ^{The Chief Technical Adviser of Project KSV/015 presenting the Physiotherapy profile to representatives of the Agency for Vocational Education and Training and Adult Education (AVETAE), Pristina University, Secondary Medical Schools and public and private institutions during the official launching ceremony.}

  

  The knowledge, understanding and competences of students in Physiotherapy can now be achieved with a strong curriculum combining professional training and professional practice, teaching and learning material, support material, quality guidelines, proper equipment as well as professional and qualified staff. 

  ^{Students of CoC Ferizaj demonstrating some of the recently installed equipment for the Physiotherapy profile to the guests of the launching ceremony. They showed great enthusiasm about the modalities of the CoC and let on their fascination for the standards of the new equipment.}

  The CoC in Ferizaj has been supported and functionalised by the Luxembourg-Kosovo Development Cooperation project KSV/015 since 2010 and is now one of the most modern and well-equipped schools throughout the region. The teaching and learning process in the CoC started in September 2013 with the enrolment of 192 students in 8 different health profiles. Since the beginning, the CoC has had a clear strategy of action and the possibilities for further career prospects of their graduates have continuously been assessed. The decision to develop a new qualification for "Physiotherapy Assistant" is the result of a joint investigation of the MEST through the project KSV/015 and in collaboration with the CoC Ferizaj. It also represents a clear response to the local educational and labour market demand in the area of Ferizaj.

  Considering the importance of a unified implementation of the qualification for “Physiotherapy Assistant” throughout the country and with regard to the objectives of the next Kosovo-Luxembourg Development Cooperation intervention, the project will also lead the process of replication in the whole country. It will support MEST with adequate preparations for implementing the curriculum currently offered in CoC Ferizaj in all public medical schools as of the next academic year 2018/2019. More specifically, the project will provide capacity building for the teaching and management staff of the four respective schools during the preparatory phase of the Physiotherapy profile unification process, in order to facilitate the implementation of the new curriculum and the application of the newly developed Teaching and Learning Material (TLM). 

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• 2017
• • 29 Décembre
  • Par Isabelle Mousset / Daniele Passalacqua
  • 
  • KSV/015
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  Kosovo - 622 teachers trained on the new Career Guidance Information System

  One of the main components in which Project KSV/015 is currently intervening is the establishment of a Career Guidance Information System. Developed by the Swiss-Kosovar consortium consisting of Smart Bits and Basic Check AG, the system is based on a career guidance process which begins with the testing of subject-based and subject-neutral interests, values, aptitudes, and preferences of each student through a questionnaire containing scientifically-tested questions. After the examination process, students proceed with using the services of “School Finder”, “Occupations Explorer”, “Internship/Apprenticeship Finder” and “Online Coaching” modules based on the received results of the above-mentioned examinations.

  ^{Depiction of the Bussula.com, the new Career Guidance platform for Kosovo}

  Busulla.com offers several services to its users, including the testing of subject-based and subject-neutral interests, values, aptitudes, and preferences, a “School Finder”, an “Occupations Explorer”, an “Internship / Apprenticeship Finder” and a “Online Coaching” service. It is compatible with IOS and Android.

  The new Information System constitutes an essential part of the new national career guidance model for Kosovo and will affect the entire pre-university education system.

  For the developers, the Project as well as for the Ministry of Education, Science and Technology (MEST) it was important that at this stage of development (completion of phase one out of three), to present the system to relevant audiences in order to receive feedback for further improvement and adjustments to the classroom experience and the overall teaching process. This process should not only increase the relevance of the system with the pre-university educational institutions, but also ensure a higher usage by the students in the future. In this optic, the Project supported a series of workshops with teachers specialising in the field of “Life and Work”, a subject introduced in the framework of the new national career guidance model, which will integrate the use of the digital Information System. The workshops were held between 6 November and 2 December 2017 in nine different municipalities throughout Kosovo, and a total of 662 teachers benefited from the training.

  

  ^{The CEO of Smart Bits and the Officer for Lifelong Learning from MEST during a workshop for teachers on the new Career Guidance Model for Kosovo}

  During the workshops, held by the Chief Executive Officer of Smart Bits, his team and the Officer for Lifelong Learning from MEST, participants were informed in a detailed manner about the Career Guidance Information System and they learned about the process of student-system interaction throughout all of its testing processes and other available modules. At the same time, teachers were asked to provide proposals on the integration of the new career guidance model and the components of the Information System in the teaching process. Their feedback and results of the workshops have been recorded and will be used by the Project in evaluating the additional needs of educational institutions in the sector of Career Guidance and in supervising the consortium in the application of the recommendations given by the participating teachers. The results of these workshops are also relevant for the upcoming LuxDev intervention, as Project KSV/020, successor of Project KSV/015 is planning to support the development of curricula, teaching and learning materials, and capacity building for the subject “Life and Work”, in addition to the continued support to the development and implementation of the Career Guidance Information System.

  

  ^{Teacher training in full swing}

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• • 8 Novembre
  • Par Alessandro Gambella
  • 
  • KSV/018
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  Kosovo - Satellite Imagery reduces water leakages in Mitrovica

  As a result of increasingly sressed water resources due to climate change and water utilities suffering considerable losses from leakages, LuxDev Project KSV/018 project looks at  reducing so-called "Non-Revenue-Water" by using a NASA satellite technology which was developed to detect water on other planets. This could have an immediate impact on the reliability and sustainability of the water supply for the local population.

  In developing countries, roughly 45 million cubic meters of water are lost daily, with an economic value of over EUR€ 2.5 billion per year. A World Bank study puts the global estimate of physical water losses at 32 billion cubic meters each year.  If the water losses in developing countries could be halved, the saved water would be enough to supply around 90 million people around the world.

  This water loss is referred to as non-revenue water (NRW), or water that is pumped and then lost or unaccounted for. NRW management allows utilities to expand and improve service, enhance financial performance, increase climate resilience and reduce energy consumption. Despite the benefits and decades of training and advocacy from international organizations, NRW reduction still receives little attention amongst those utilities which would most benefit from it – why is that?

  Historically, water utilities in developing countries have focused more on safe water quality and increasing the continuous supply (on-demand) of water.  Unfortunately, a similar focus has not been given to efficiency in the water supply process, and it is believed that many water utilities suffer considerable losses from leakage (high NRW).

  With water resources being increasingly stressed due to climate change and growing populations, water utilities must become water-efficient throughout the entire supply process. By employing improved methods of water auditing and loss control, water utilities have potential to reduce the large volumes of treated water that are lost to leakage. Leak detection technologies have not changed much in 80 years. They continue to be costly and somewhat ineffective as companies around the world struggle to find leaks.

  However, by using a technology used by NASA to find water on other planets – analysis of satellite imagery – the desired area is scanned for subterranean treated water leaks within the supply network, increasing the accuracy and number of leaks detected. Satellite based leak detection provides a non-invasive, innovative method to detect NRW and fresh water leaks from space.

  The raw data from the satellite images is prepared for analysis by filtering bounces from buildings and other manmade objects, vegetation, hydrologic objects, and more. The prepared data is then analysed, using an algorithm, to track the specific spectral “signature” of potable treated water in the ground. All the possible leaks are then displayed as a GIS (Geographical Information System) report.

  As part of a 50 000 EUR investment involving the cooperation of Aquasave & Utilis, LuxDev provided the Mitrovica Regional Water Company - MRWC with a satellite radar leak detection report. 93 suspected leakage sites were identified in the area, of which 90% were considered to be of high enough probability to be investigated. The leakages sites were scattered around 4 municipalities – Mitrovica South & North, Skenderaj and Vushtrri. During the second task of the activity, field verification of the probable leaks was performed by using specialised conventional detection equipment. 44 suspected sites were investigated with an 86% detection success rate, and a total of 62 leaks were detected.

  On one hand, the purpose of the investment was to detect leaks in the MRWC water network and on the other hand to encourage the water company to take a proactive stance towards leak detection. On average it would be possible for MRWC to find 4 leaks per day, using this technology, which would be 400% more efficient than the industry average of 1 leak per day. This would greatly reduce non-revenue water as well as avoid major pipe burst, increasing the stability and durability of the water network, reducing maintenance and electricity costs. On top of that the beneficiaries would benefit from a higher water quality and a more reliable water supply, resulting in further benefits like higher economic productivity, improved environment & ecosystems as well as greater social and health-care savings.

  

  ↑ Haut de la page
• • 11 Juin
  • Par Eva DEGANELLO
  • 
  • Bureau Kosovo KSV/017
  • Santé
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  Kosovo – Actions for Improving Health Care Quality and Service Performance

  In the beginning of 2016, the second phase of the “Health Support Programme in Kosovo” (KSV/017) was launched, confirming the commitment of the Luxembourg Government as one of the most important donors in the Health Sector.

  

  The most relevant achievements since the project commenced involve different areas of the healthcare system: International Accreditation of Family Medicine training programme, the development of the Integrated Health Information System (HIS), as well as the performance of the health services and the Ministry of Health itself (MoH).

  Today Kosovo has the first Centre for Development of Family Medicine that is internationally accredited for providing specialised training in Family Medicine. That demonstrates the commitment of the MoH to continually raise the standard in service provision in Primary Heath Care. An accredited residency programme promotes quality improvement and provides the means to share best practices with other residency programmes in Kosovo and the region.

  Furthermore, the HIS is being successfully implemented in 63 health facilities and over 1,300 doctors and nurses have been trained in using the provided hardware and software. This marks the first milestone for having a nationwide system. From the point of view of doctors and nurses, real-time health records enhance the quality of services they can provide to the public. In fact, one output of the HIS is a longitudinal electronic medical record which contains the entire medical history of a patient over the course of life. In general, better access to data represents an overall valuable result.

  

  Related to the improvement of service provision, a situation analysis at the Kosovo Hospital and University Clinical Service (KHUCS) is being implemented, aiming to support the MoH to assess the performance status of the whole KHUCS, with special emphasis on the general hospitals of Gjilan and Prizren. This will contribute to designing activities that will ensure a more patient-centred service provision.

  Finally, the project is providing technical assistance to the Ministry of Health in building capacities, by supporting different trainings and coaching activities, mainly related to the establishment of its strategic management capacities, foremost the process of setting a monitoring and evaluation system in the sector.

  

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• • 2 Juin
  • Par Isabelle Mousset and Daniele Cristian Passalacqua
  • 
  • Bureau Kosovo KSV/015
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  Kosovo – A Business Model for the Centres of Competence in Ferizaj and Prizren

  In its constant effort to increase the quality of Vocational Education and Training (VET) and to support the Centres of Competence (CoCs) in Ferizaj and in Prizren in becoming self-sustainable, Project KSV/015 has designed a  new Business Model development plan. The plan comprises three main components: (1) the establishment of an Industrial Liaison and Career Guidance Unit; (2) the establishment of a Service Provision Unit; and (3) the creation of an Information Systems and Data Management Unit. The three components, currently under implementation, will stimulate relations with respective industries, thus helping the schools’ endeavours towards independent income generation and aligning their VET offer with internal labour market research.

  The Project has all the adequate and sophisticated expertise necessary to gradually roll out the Business Model and assure successful implementation of such an innovative component. The Industrial Liaison and Information Systems and Data Management Units are the two main pillars, which are being developed by the Project. For the Industrial Liaison, we are following a four-step plan to deploy the unit:

  1. Designing the work-processes between the school, the students and the organisational partners and the structure and expected outcomes of the Industrial Liaison Unit; 
  2. Deploying the Industrial Body comprised of key stakeholders from the business sector;
  3. Developing internal capacities to coordinate future activities for the development of the Training Needs Analysis (TNA) and Skills and Knowledge Needs Assessment (SKNA) as a long-term sustainable solution; and
  4. Designing and deploying a strategy that will facilitate the creation of partnerships based on common areas of interest identified by the CoCs and the public and private entities related to the teaching profiles.

  Furthermore, the Project has already conducted a requirement analysis and mapping of currently available digital resources in Kosovo in order to obtain a clearer picture of the situation and prevent implementation of duplicate platforms. The Project is also actively cooperating with the European Training Foundation (ETF) for the purpose of integrating the ETF’s digital tracer studies in the LuxDev solution, and hence developing a fully comprehensive Information System and Data Management model.

  Regarding the Career Guidance component of the Business Model, the Project is currently working on its implementation in the CoCs as well as on the national level. Along with support in developing the first Level 5 qualification for Career Guidance Counsellors in Kosovo, which will be offered in CoC Prizren, this component has also become a national priority of the Ministry of Education, Science, and Technology of Kosovo. While the development of the component is being done in cooperation with the Office for Life-Long Learning of the Ministry, the digitalisation of the component is being carried out in partnership with a renowned international specialised company that will play an important role in the sustainability and maintenance of the Information System component. This activity will lead to a fully digitalised and scientifically-approved survey which will be taken by all pre-university students in order to determine their future career orientation.

  The task of creating the necessary hardware infrastructure for the establishment and implementation of the new Business Model in the CoCs has advanced steadily. At this point of time the Project is dedicating its efforts in the development of all required soft facilities. 

  The high-quality of VET reached by the CoCs along with the new Business Model concept is slowly but surely becoming a desired approach among stakeholders and proving to be the model which could be replicated throughout the VET system in Kosovo (especially for those VET institutions selected by MEST as National Level Provider). This approach has earned the Project additional trust and a leading role among development cooperation missions which are present in Kosovo by many stakeholders, including the Project’s counterpart, the Ministry of Education, Science and Technology. The development of the Business Model will certainly have a massive impact in terms of COCs' capacities to create, expand, and maintain relations with the relevant industries.

  

  Picture 1: The new offices for the Business Model have been designed and equipped applying architectural solutions aiming to optimisation of space, environmental impact and functionality. 

  

  Picture 2: Students of the Optical Technician profile during practical training. The new Business Model will encourage relations with companies, such as Almakos, and ease the transition of CoC students into the labour market.

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• 2016
• • 2 Novembre
  • Par Eva DEGANELLO
  • 
  • Bureau Kosovo KSV/017
  • Santé
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  A step towards the establishment of a Monitoring System for Kosovo Healthcare

  Since the previous phase of “Health Support Program in Kosovo – KSV014”, the Monitoring & Evaluation Division (M&E Division) of Ministry of Health has been supported on regular basis. Technical assistance offered to the Division includes trainings on instruments for capacity building. Therefore last month, as part of activities within the “Health Support Program – Phase II - KSV/017”, the M&E training was organized. The training targeted the core of the Healthcare Institutions in Kosovo and contributed to the establishment of a monitoring system in the sector.

  

  Setting up an M&E system for monitoring the implementation of the “Health Sector Strategy 2016-2020”is a challenge which demands the involvement of all Healthcare Institutions.

  Through implementation of a Monitoring & Evaluation system, the MoH will be able to better observe the progress, stagnation or failures in the healthcare system. A functional M&E system, will facilitate the role of the MoH as policymaker and regulator of the sector. With this in mind a 5 days training on M&E has been provided by KSV/017.

  

  Participants included staff and decision-makers from the different institutions, like directors and staff from different departments of the Ministry of Health and Kosovo Hospital and University Clinical Services (KHUCS), directors of hospitals and members of the health professional chambers.

  Furthermore representatives from Accessible Quality Healthcare (AQH), a project supported by the Swiss Development Cooperation, were encouraged to participate in the LuxDev training and apply the M&E system in their project. Employing the same system would strengthen the harmonisation and coordination between donors and counterpart.

  

  The training offered basic tools for Monitoring and Evaluation and focused on the Kosovo Health Sector Strategy 2016-2020. This document has been approved by the Ministry of Health and consists of objectives and results for the forthcoming years.

  How to measure changes occurred in Healthcare as a consequence of the strategy’s implementation? During the M&E training, participants learned how to define the structure needed to monitor the sector as well as to collaborate with the M&E Division, as a leading actor in this process. At present, staff and directors of different institutions are open to respond to the changes demanded by the implementation of an M&E system

  ↑ Haut de la page
• • 21 Mars
  • Par Drita Llagjeviq
  • 
  • KSV/016
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  Kosovo – Investing in Water Supply Networks for Economic and Environmental Sustainability

  The Kosovo/016 project aimed to contribute to a reliable and sustainable water supply for the population of Mitrovica. The sustainability of the investment in the network, amounting to a total length of 28 km of new or replaced pipework, is assured by the use of in High-density polyethylene (HDPE) material. HDPE pipes and service connections have an indeterminate life (reckoned to be at least 50 years). This durable, flexible material is not subject to corrosion or brittle fracture and results in not only reducing the average age of the network but, by replacing critical transmission lines, reduces costs associated with maintenance and intermittent supply due to less frequent repairs compared to old networks. The latter is also achieved by investing in ring-pipelines (by-passes), enabling additional loops in the water supply system of the Mitrovica Regional Water Company (MRWC). The project also achieved significant improvements through synergetic EU contributions invested in the extension of the production capacity of the Shipol Water Treatment Plant that supplies the network.

  

  The investment in the establishment of District Metering Areas (DMAs), which provide online technical information of the water supplied in defined areas, contribute to a better understanding and management of the water supply network. A total of 13 DMAs and 21 measuring points have been installed. However, to enable an active use of DMA data, not only for technical but also for commercial management purposes, the project will continue its investment in strengthening human resource capacities as has already been done in other important areas, including Geographic Information Systems, leak detection, maintenance database management, and pumping station management, among others.

  Some other tangible results include an increase in customers, a reduction of illegal consumption and an overall improved supply in general. The installation of water meters in households also facilitated the registration of over 840 customers, previously not metered or not recorded in the system.

  

  The project was also effective in achieving information technology and services improvements by investing in necessary hardware and establishing new intranet cabling throughout the company, thus directly supporting seamless data flow and information sharing. Such activities also prepare the foundation for the modernisation of the software application used by the company, which forms part of the new project mandate KSV/018. 

  Additional investments in adaptation of the building premises improved the working conditions of the employees and established a new Customer Service Centre within company headquarters. 

  The new KSV/018 mandate aims to consolidate these results by focusing on the performance of the company. In parallel, complementary investments will be implemented using co-financing modalities with the beneficiary municipalities served by the MRWC.  

  ↑ Haut de la page
• • 21 Mars
  • Par Eva Marina Deganello
  • 
  • KSV/017
  • Santé
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  Kosovo - Promoting the Circular Economy through Private Waste Management Solutions

  Despite the lack of a public recycling system in Kosovo, the presence of private companies committed to collecting separated waste creates opportunities to help protect the environment. 

  At present, the country is not yet equipped with a comprehensive and structured system for gathering and recycling waste. The public utility companies in charge of regular collection in municipalities transport the waste to large depots or landfills. 

  Nevertheless, some private companies operating in the country are dedicated to collecting materials such as plastic, paper and aluminium. They serve as centres for assembling waste, which is thereafter exported for processing and recycled.

  

  Since December 2015, the LuxDev project’s premises and the Regional Office have been provided with the requisite infrastructure to practice waste separation. Through an “Eco-friend” subscription, a service project developed by the NGO Green Art Centre, a regular connection with these private companies is upheld and services guaranteed.

  

  The aim of this activity is to reduce the environmental impacts and carbon footprint of LuxDev’s offices as well as raising awareness among LuxDev projects’ staff and its counterparts for recycling, environmental awareness and the circular economy. In this regard, the KSV/017 project has successfully implemented this system in its own offices and at the same time started discussions with the Ministry of Health (MoH), its main counterpart, to introduce a similar system for all its premises. The initial agreement has been reached with the Department of Administration and many enthusiasts have been identified among the MoH staff to help this initiative come to life .

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