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KOSOVO - Quality improvement of healthcare services
The extension of the Health Sector Support Programme in Kosovo (Phase II), KSV/017, aims to continue the support given to the General Hospitals of Prizren and Gjilan by improving the Quality and Safety (Q&S) of service provision through:
- elaboration of Q&S tools; and
- provision of professional training, infrastructural works, and basic equipment for surgery and pulmonology departments.
Considering the importance of quality improvement of healthcare services and everyone’s role in ensuring that these services are safe, timely, patient-centred, effective, equitable and efficient, different working groups composed of doctors, nurses and technical staff have been established with a focus on improving processes, systems and clinical practices within the hospitals. The simultaneous and systematic work with the departments will result in streamlining and standardizing processes of both hospitals.
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