Kosovo – Actions for Improving Health Care Quality and Service Performance
In the beginning of 2016, the second phase of the “Health Support Programme in Kosovo” (KSV/017) was launched, confirming the commitment of the Luxembourg Government as one of the most important donors in the Health Sector.
The most relevant achievements since the project commenced involve different areas of the healthcare system: International Accreditation of Family Medicine training programme, the development of the Integrated Health Information System (HIS), as well as the performance of the health services and the Ministry of Health itself (MoH).
Today Kosovo has the first Centre for Development of Family Medicine that is internationally accredited for providing specialised training in Family Medicine. That demonstrates the commitment of the MoH to continually raise the standard in service provision in Primary Heath Care. An accredited residency programme promotes quality improvement and provides the means to share best practices with other residency programmes in Kosovo and the region.
Furthermore, the HIS is being successfully implemented in 63 health facilities and over 1,300 doctors and nurses have been trained in using the provided hardware and software. This marks the first milestone for having a nationwide system. From the point of view of doctors and nurses, real-time health records enhance the quality of services they can provide to the public. In fact, one output of the HIS is a longitudinal electronic medical record which contains the entire medical history of a patient over the course of life. In general, better access to data represents an overall valuable result.
Related to the improvement of service provision, a situation analysis at the Kosovo Hospital and University Clinical Service (KHUCS) is being implemented, aiming to support the MoH to assess the performance status of the whole KHUCS, with special emphasis on the general hospitals of Gjilan and Prizren. This will contribute to designing activities that will ensure a more patient-centred service provision.
Finally, the project is providing technical assistance to the Ministry of Health in building capacities, by supporting different trainings and coaching activities, mainly related to the establishment of its strategic management capacities, foremost the process of setting a monitoring and evaluation system in the sector.
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