Commitments

At LuxDev, integrity isn’t just a value – it’s the backbone of how we operate every day. It drives us to work transparently, take responsibility, and lead by example in everything we do. It means upholding the law, acting with honesty, reliability, and loyalty, and embodying fairness, uprightness, and incorruptibility.

Integrity is a cornerstone of our governance and is guided by a Code of Conduct that clearly lays out the behaviour we expect from our team and partners.

Since 20 September 2023, LuxDev has proudly signed the National Pact on “Business and Human Rights”. This pact helps companies implement human rights due diligence throughout their value chains.

By signing, we are taking real steps to identify risks and prevent any violations of human rights.

Being socially responsible is a fundamental part of who we are. Beyond our mission in development cooperation and our environmental projects and programmes, we strive to lead by example with sustainable practices within our own organisation.

In Luxembourg, our offices run exclusively on renewable electricity. We offset carbon emissions from air travel by supporting development cooperation projects. We actively work to reduce our environmental footprint both at headquarters and in our regional offices, while promoting eco-friendly travel among our team and partners.

We prioritise fair trade and solidarity-based products, reduce our paper usage, manage waste ecologically (with the acknowledged SuperDrecksKëscht label granted for the sustainable use of resources in companies and facilities), and promote healthy eating by offering local, organic fruit to our team.

To ensure excellence and continuous improvement, LuxDev relies on a solid quality management system. We have been ISO 9001 certified since 2005, and compliant with ISO 9001:2015 since 2018. This reflects our commitment to transparency, efficiency, and performance in development work.

This certification isn’t a goal in itself – it’s a strategic tool that helps us streamline processes, meet the needs of our partners, and strengthen our rigorous and responsible approach to development cooperation.

Evaluation plays a key role in our development cooperation efforts. It helps us continuously improve our work, track performance, and stay accountable to donors, partners, and beneficiaries.

LuxDev follows the evaluation principles and criteria of the OECD Development Assistance Committee, and aligns with the “The Road to 2030” Strategy from Luxembourg Cooperation's framework.

All our projects and programmes go through midterm and final evaluations. These assessments look at relevance, coherence, efficiency, effectiveness, impact, and sustainability – objectively and systematically.

Evaluations are carried out by independent experts to ensure impartiality. They're also opportunities for learning and exchange among all stakeholders, strengthening local evaluation capacities in our partner countries.

The summaries of the evaluations are published on our website. Full reports are available on request: evaluations@luxdev.lu.
 

At LuxDev, we see ourselves as a learning organisation. Knowledge management is part of our DNA and a driving force for sustainable development in the regions where we work.

We believe that turning knowledge into action is key to achieving the best development outcomes. That’s why we’re committed to:

• systematically capturing and leveraging the insights and evidence generated through our projects and programmes.
• strengthening our team’s ability to learn, innovate, and integrate knowledge into day-to-day operations.

Our knowledge management strategy led to the launch of the Eureka project – a push to build a strong learning culture within the Agency. Eureka encourages critical thinking, challenges the status quo, and promotes innovation. This approach helps us navigate the growing complexity of development cooperation, foster cross-team collaboration and coordination, and stay agile in an ever-changing world.