At the service of development cooperation for 40 years, LuxDev is, undoubtedly, an operational pillar of Luxembourg's bilateral cooperation system.
Its mission is to actively participate in the implementation of the development cooperation policy of the Luxembourg government, which mainly focuses on poverty eradication and sustainable development in its social, economic and environmental aspects. In order to achieve these objectives in the context of global development, Luxembourg allocates 1% of its Gross National Income (GNI) to Official Development Assistance (ODA) every year.
While the overall volume of our interventions has remained stable over the last couple of years, the Luxembourg Cooperation’s interventions have been carried out through increasingly complex partnership frameworks. Thus, in order to continue to face the challenges of development cooperation, LuxDev has set up various mechanisms to keep it connected to the evolution of the sector.
In the field, LuxDev’s work aims to strengthen their partner countries’ ownership of their development, i.e. their ability to exercise effective control over their own policies and development strategies, ensuring effective coordination of the development support provided by all technical and financial partners. Therefore, in each of its interventions, LuxDev seeks to act as a reliable partner and develop the capacities of the actors with whom the Agency cooperates. To this end, LuxDev aims to master and adopt cooperation approaches that are compatible with the principles of international agreements and are in line with the mandates entrusted by the Directorate for Development Cooperation of the Luxembourg Ministry of European and Foreign Affairs.
We seek to assist our partners, without substituting them in their efforts to progress.
To this end, LuxDev develops its expertise in the various fields of Luxembourg intervention as well as in the context of different development approaches and modalities. In recent years, the Agency has also acquired analytical and conception skills that enable it to make sound decisions in terms of risks and opportunities.
At international level, LuxDev actively participates in the discussions led by its peers and is actively involved in international networks, particularly in Europe, where its expertise has proven to be useful. The Agency makes use of operational collaboration opportunities, particularly in the context of the EU Code of Conduct on Complementarity and Division of Labour in Development Policy. This is why LuxDev has become a member of major networks such as the Practitioners’ Network and the Learn4Dev network.
These networks not only strengthen LuxDev’s operational capacity by forging sectoral partnerships in different countries but also provide the Agency with an ideal framework for joint learning and forward planning.
ISO 9001 certified since 2005
Certification is not an end in itself. However, the procedure required to make certification possible has enabled the Agency to reflect on its processes and set clear objectives in terms of efficiency, in order to ensure that the investments made contribute, in a sustainable way, to the improvement of living conditions of the populations in our partner countries.
In practice, the certification has allowed a complete review of the Agency’s processes. Potential risks have been identified and mechanisms have been set up to avoid unnecessary problems and initiate corrective action.
ISO 9001 certification is special because it acknowledges the efforts accomplished, without however allowing complacency. Thus, the certification has a three-year validity, but is re-evaluated each year by a surveillance audit, to verify that the commitments in terms of continuous improvement have been respected.
At the same time, ISO standards are reviewed every five years and revised as necessary to ensure the relevance of the tool and its usefulness to organisations.
The 2015 edition now replaces the 2008 version. In order to be able to maintain our ISO 9001 certification, an update of our quality management system was carried out in line with the new requirements of the standard.
The certification of conformity to the 2015 version was granted to us in July 2018.
LuxDev is now ISO 9001: 2015 certified.
In Africa as in Europe, LuxDev has a Country Office in each of the countries in which it operates. In Asia and Latin America, these are regional offices that oversee the activities of several countries.
At the end of the Optimus deconcentration process launched in 2016, it can now be said that operations are carried out in the field and that headquarters' roles are now rather to set the overall strategy (via the updating of the Vision), to develop the standard and to make it evolve, to conduct the evaluations (internal and independent), to ensure "ex-post" internal control and to have the audits carried out.
As for the offices, they supervise and manage the operations in the field. They have a role of representation, supervision and management of the bilateral development programmes of their country and ensure the coordination, advice and sometimes arbitration in the most complex situations. In addition, they also have a specific role of internal control, mainly ex-ante, over the entire process of formulation and execution.
Closer to the realities of the field, the offices have a certain autonomy of management favouring which favours flexibility, an essential condition for the effective implementation of the programmes entrusted to LuxDev by the various donors.
A Country or Regional Office is managed by a Resident Representative with one or more Programme Officers who supervise the national staff of the office as well the Chief Technical Advisers and Technical Assistants assigned to projects / programmes in the field.
The Resident Representative represents the Management Committee of the Agency towards the local authorities and as well as the national and international cooperation partners. It participates in the formulation and implementation of the programmes and advises on programmes during the identification process. It also has a specific delegation of powers to ensure that the objectives set for projects and programmes are effectively achieved and that any problems and weaknesses are addressed.
The offices are co-located with the Cooperation Office of the Luxembourg Ministry of Foreign and European Affairs (Luxembourg Embassy).
Since the realisation of development projects and programmes requires a coordinated and coherent intervention from all actors, the offices ensure an almost permanent internal relationship with the projects and programmes, but also with the headquarters of the Agency to ensure that the projects and programmes are implemented in line with the expectations of the donor and the beneficiary government.
In order to guarantee a strong articulation between the headquarters and the offices, a consultation area operates by videoconference. In this context, an implementation monitoring committee establishes a formal and regular dialogue mechanism in order to ensure the strategic and operational monitoring of the implementation of projects and programmes. Similarly, to ensure that project and programme interventions are coherent and relevant, the offices are required to establish regular contacts with the national party and the international agencies active in the sectors concerned.
From a practical point of view, the offices are co-located in the same buildings as the Embassies of the Grand Duchy of Luxembourg. Thus, the two entities collaborate according to the principle of complementarity of roles and responsibilities. In this regard, the offices provide the Embassy with permanent support to facilitate and strengthen the political dialogue, in particular to promote the implementation of projects and programmes financed by the Luxembourg Cooperation.
The Vision 2020 has four main pillars describing what LuxDev should be and do in order to fulfil its mission successfully.
- We are a reliable and effective partner in meeting the commitments of the Luxembourg Development Cooperation;
- We are close to the realities in the field, we are operational and flexible whilst complying with our values. We are thereby able to serve multiple constituents;
- Together with our partners, we are committed to achieving results in sustainable, inclusive development through capacity building;
- We invest in developing our skills and in retaining the knowledge and experience we have gained.
We have identified 16 operational objectives for the achievement of the Vision 2020. These objectives are linked to the four key dimensions of our organisation.