KSV/022
Innovative and quality health services in Kosovo

The overall objective of the Innovative and quality health services in Kosovo project is to improve the access to quality healthcare services for the general population of Kosovo. Its specific objective is to establish a Knowledge, Learning, and Innovation Centre for Kosovo (KLICK) to improve quality health services.

Achieving these objectives should improve the quality of health services at all levels of the public health care delivery system. This will be done by modernising the health care management and equipping health professionals with new skills.

The project’s overall and specific objective address priority gaps of the health system, especially:

• the low quality of care in the public sector at all levels of the health care delivery system;
• the increasing prevalence of non-communicable diseases in Kosovo’s population;
• the central role that human resources in health have to play to improve the quality of services and to properly manage non-communicable diseases prevention and treatment;
• the difficulties of the initial and in-services training modalities to educate the young professionals, to upgrade the existing staffs and to maintain their capacity over time;
• the need to operate differently to address these needs;
• the will of the government of Kosovo to accelerate the introduction of digitalisation in all sectors including health.

KLICK will pave the way for digital innovation for modern quality health services through mainly three stream works:

• the provision of modern health care and e-health services in priority public health areas;
• the improvement of clinical competencies of health professionals;
• continuous and long-term improvement of healthcare quality through innovations.

To reach these results and to foster the collaboration with Luxembourg, an operational partnership agreement with the Luxembourg Institute for Health is under discussion.